I had recently been dealing with some autofocus issues on my Canon 7D. The end result was I sent my camera to Canon Repair Service for repair.
If you ever had a bad service experience and leery of sending a high dollar piece of equipment off for repair, you need not worry about Canon.
I once sent a CD player off for repair, accidentally left a CD in it. Never saw the CD again. Before shipping my Canon 7D off for service, I stripped it of everything. The strap, the battery, the CF card. Then double checked one more time before putting tape on the box.
But, I found I need not worry. Why? When I received the camera back, exactly how I had packed it myself (in the original box), on the service receipt I found listed in detail how the camera was received:
body cap/eye cup/box/no batt/no media
To mention it had no battery or media infers (to me at least) that if it did, you would certainly get them back.
I dropped off the camera on March 9th, 2010. I had the camera back in my hands on March 17th, 2010. The complete details:
- Dropped off for delivery 3/9/2010 (UPS Ground)
- Delivered to Canon Service 3/11/2010 8:52 AM
- Service Completed 3/12/2010
- [Weekend 13th and 14th]
- Shipped out Monday, 3/15/2010 at 4:37 PM (2 Day, Fedex)
- Received at 10:00 AM on 3/17/2010
If it wasn’t for the darn weekend, I would have had it sooner. Safe to say that a typical service takes 7 to 10 days, just depends on how fast you get it to them, I’m impressed.
The detailed Service Report was great and even informed me that if I continue to have an issue, send it back with the lens so they can further research the issue. After seeing all this, I would have no problem shipping, oh say, my 24-70 2.8L along with it. The insurance costs at UPS would add up though
Link to version on DocStor.com:Canon Repair Example
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