I had recently been dealing with some autofocus issues on my Canon 7D. The end result was I sent my camera to Canon Repair Service for repair.
If you ever had a bad service experience and leery of sending a high dollar piece of equipment off for repair, you need not worry about Canon.
ASSURANCE:
I once sent a CD player off for repair, accidentally left a CD in it. Never saw the CD again. Before shipping my Canon 7D off for service, I stripped it of everything. The strap, the battery, the CF card. Then double checked one more time before putting tape on the box.
But, I found I need not worry. Why? When I received the camera back, exactly how I had packed it myself (in the original box), on the service receipt I found listed in detail how the camera was received:
Equipment Received
EOS 7D
Accessories Received
body cap/eye cup/box/no batt/no media
To mention it had no battery or media infers (to me at least) that if it did, you would certainly get them back.
SPEED:
I dropped off the camera on March 9th, 2010. I had the camera back in my hands on March 17th, 2010. The complete details:
- Dropped off for delivery 3/9/2010 (UPS Ground)
- Delivered to Canon Service 3/11/2010 8:52 AM
- Service Completed 3/12/2010
- [Weekend 13th and 14th]
- Shipped out Monday, 3/15/2010 at 4:37 PM (2 Day, Fedex)
- Received at 10:00 AM on 3/17/2010
If it wasn’t for the darn weekend, I would have had it sooner. Safe to say that a typical service takes 7 to 10 days, just depends on how fast you get it to them, I’m impressed.
LAST IMPRESSION:
The detailed Service Report was great and even informed me that if I continue to have an issue, send it back with the lens so they can further research the issue. After seeing all this, I would have no problem shipping, oh say, my 24-70 2.8L along with it. The insurance costs at UPS would add up though 
DOCUMENTATION:
Link to version on DocStor.com:Canon Repair Example
Good to know. So this was under Canon warranty, i'm guessing. Kind of a shame their warranty is only 1 year. I just looked up a repair for my out-of-warranty PowerShot and it costs probably more than the camera's now worth.
Yes, all done under warranty Jeremiah and I agree that a 1 year warranty is weak. At this price, an extended warranty might be something to look at, but Canon doesn't offer extended warranties beyond the Elan 7NE.
For the record, there is a company: http://www.mackcam.com/
They are a 3rd party extended warranty service and look to be very affordable and B&H Audio Video resells them.
I've read both great feedback on mackcam as well as a few negative customer experiences too.
I'm not saying I support this company, as the feedback seems to be 50/50 on good vs bad experiences. But an option for future reference!
Also, if B&H Audio Video resells them, that sways my opinion towards the good. B&H has to much reputation to attach to a scam type of business.