Update August 2, 2011: There is now a petition to gather signatures for all those who feel affected by a 7D focusing issue: Sign Petition
It has been a little over a year since I had posted some research notes on how to reset the Canon 7D camera. (That article is found here: Answer: Fixing Canon 7D Focus Issue).
Since that time, I had to send my own personal 7D in 4 times and on the 4th, I was delighted to receive a refurbished unit. Refurbished was the best they could do for me, an amateur, I’m hoping a professional would get better options
Is the 7D ‘fixed’ through all the troubles I had? Yes.
Was it worth the 4 trips to Canon Service? No.
Does my refurbished unit have any other issues? Yes. Silent shutter modes do not work (live view or not) and the ‘depth-of-field’ preview button is broken. And, to add insult to injury, the camera is completely out of warranty now
I’m writing this article as a follow up to answer the question:
Is the Canon 7D camera a lemon?
I think it is, and this is why:
A typical owner will first reach out to friends for help, if not friends, then maybe a popular photo forum and more often than not, they will simply use Google.com. Who doesn’t?
If you go to Google.com and enter in any number of key words like “canon 7D focus problems”. Chances are you ended up on my post.
If the content of that article doesn’t help you fix the focus issues of your 7D, then you are only left with sending it in for service. And after 1 1/2 years of Canon receiving 7D units for service, you would think that the problems would just go away? Canon should have found what ever issues were causing the problem in the camera or it’s sub-systems, fixed them and delivered a product that doesn’t cause the issue. Right?
Well, take a curious look at the graph below from my analytics package. The post has been in the top 10 results for more than a year, so the amount of traffic is a good representative of how many people are looking for answers to their 7D issues. Here we are 1 1/2 years from release and people are still looking for an answer. People are still buying the product and having issues!
Why won’t people STOP visiting my site? Seriously, I would rather have just my friends/family here for their daily dose of Andrew (my son) photos and not because they are having equipment issues. I’ve been there, it sucks.
Canon, make it go away! And why can’t a refurbished camera have a 1 year warranty too! Damn it.